Infiniti Outdoors — Privacy Policy
Effective date: 17 August 2026
Infiniti Outdoors (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have in relation to it. This Policy is issued in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
1. Who we are
Infiniti Outdoors is a South African business. For any questions about this Policy or how your information is handled, you can contact us using the details in Section 9 below.
2. The information we collect
When you enquire about our services, request a quote, or otherwise engage with us (including via our website, WhatsApp, phone, or in person), we collect the following personal information:
- Full name
- Contact number
- Email address
We do not knowingly collect any special personal information (such as health, religious, or biometric data) or information relating to children through these channels.
3. How we collect your information
We collect your information directly from you when you:
- Submit an enquiry or contact form on our website
- Message us via WhatsApp or another messaging channel
- Call, email, or otherwise contact us directly
- Request a quote or consultation
4. Why we use your information
We use your name, number, and email address to:
- Respond to your enquiry and provide quotes or information you have requested
- Communicate with you about our products and services
- Schedule consultations, site visits, or follow-up communication
- Maintain records of our business communications with you
- Send you relevant updates or offers, where you have not opted out of receiving these
We process your information on the basis that it is necessary to take steps at your request prior to entering into an agreement with you, to perform a contract with you, or on the basis of your consent, and for our legitimate business interests in operating and growing our business.
5. Sharing of your information
We do not sell your personal information. We may share your information with:
- Service providers who support our business operations, such as messaging, hosting, or customer relationship management (CRM) platforms, who process information on our behalf and under instruction from us
- Any party where we are required to do so by law or to protect our legal rights
We require any third party we share information with to keep it secure and to use it only for the purpose for which it was shared.
6. Storage and security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure. Your information is stored electronically in secure, access-controlled systems.
7. Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law, after which it is securely deleted or anonymised.
8. Your rights
Under POPIA, you have the right to:
- Request confirmation of whether we hold personal information about you
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Object to the processing of your personal information
- Withdraw any consent you have previously given, at any time
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us using the details below.
9. Contact us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact Infiniti Outdoors using the details below:
- Email: hello@infinitioutdoors.co.za
10. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date. This Policy was last updated on 17 August 2026.